There are a wide variety of devices that support the Streamer app. You can activate a new device at any time, and you can remove them from your account when they’re no longer in use.
Click one of the options below to learn more:
- Activating a new device
- Viewing all of your devices
- Removing unwanted devices
- Logging out of all computers
- Troubleshooting device management issues
How to activate a new device
The easiest way to activate a new device is by downloading the Streamer app and logging in with your email address and password. If you’re using a Smart TV or TV-connected device, you may have the option to activate the device online instead.*
To activate a new device using an activation code:
- Launch the Streamer app
- Select Log In on the Welcome screen, then choose Activate on a computer. On the next screen, you’ll be presented with an Activation Code
- Go to your Account page (log in if prompted) and look for the Watch Streamer on Your Devices section, or head directly to Streamer.com/activate
- Enter the unique code that is displayed on your TV screen and within 30 seconds or so you should be logged in
Whenever a new device is activated on your account, you’ll get an email with the following details:
- What? The kind of device that was activated
- Where? The location (city, state, country, etc.) where the device was activated
- When? The date and time the device was activated
Don't recognize an activated device? Follow the steps below to remove it. Also consider resetting your password and/or changing your email address just in case.
*Some devices don’t have an activation code. When that is the case, you can activate the Streamer app by simply logging in with your email and password.How to view all of your devices
Whenever you activate a new device, we’ll keep it listed on your Account page for you in case you want to manage your devices in the future.
To view all of the devices that have been activated on your account:
- Go to your Account page and log in if prompted
- Under Your Account, look for the Watch Streamer on Your Devices section and click Manage Devices
- On the next pop-up screen you’ll see all the devices tied to your account, including the date they were activated. You’ll also have the option to remove any devices that are no longer in use
How to remove devices and control account access
Streamer employs industry best practices to ensure that your account information is secure, and you also have the ability to control and manage access to your account. If you notice any outdated or unfamiliar devices on your Account page, you can easily remove them to log the device(s) out. The next time the app is opened on a device that was removed, a username and password will be required to login.
To remove activated devices from your account:
- Follow the steps above to view your activated devices
- Click Remove next to any devices that you no longer use or recognize
If you’re removing a device from your account that you don’t recognize, consider resetting your password and/or changing your email address to be safe. Prefer to cancel your account and get a fresh start? Learn how to complete the process here.
How to log out of all computers
You can also log out anyone with access to your account on Streamer.com. Remove individual web browsers by following the steps above, or you log out all computers with access to your account in one fell swoop.
To log out of all computers:
- Go to your Account page and log in if prompted
- Look for the Your Account section. Under Privacy and Settings, select Protect Your Account
- On the next pop-up screen, click Log Out Of All Computers to log out all web browsers except the one that you’re currently using
Having trouble?
If you can’t log in to manage your devices in the first place, learn how to fix the problem here.
If you’re having trouble activating a new device or removing any unwanted ones, the steps below may be helpful:
- Close and reopen your current browser
- Clear your browser cache
- Try using another supported browser
If none of these steps resolve the issue, please contact us* for further assistance.
*If you can’t log in on the Help Center to contact us, try chatting with chatty instead.
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