I can’t log in to Streamer

If you’re having trouble logging in or accessing Streamer, it could be an issue with one of the following:

• Invalid login credentials
• Subscription status
• Account activation
• Home network
• Other errors and loading issues

Invalid login credentials

Are you getting an error message that says “Your login is invalid. Please try again.” when you try to log in? If so, it means you’re entering an incorrect email address and/or password. 

If you pay for Streamer through a third party (like Amazon, Apple, Roku, Spotify, Sprint, etc.) try logging in with the email address and password you use for their services — your credentials might be the same for Streamer.  

Password
If you forgot your password, try resetting it. Don’t forget to check your junk/spam folders if you’re not seeing it in your inbox after 15 minutes. If you don’t receive the password reset, it’s possible that your account is actually linked to a different email address.

Email Address
Not sure what email address you should log in with? Learn how to recover it here. If you’re billed directly by Streamer, you can enter a few key account details in our Account Recovery tool to find out the associated email address. 

If you discover that one of the scenarios below applies to you, select the link to learn more: 

• You no longer have access to the email address you signed up with
• There is a typo in your email address
• Your email address was changed without your permission

Still need help? If you’re unable to recover your email or reset your password (and can’t log in on the Help Center) please contact support or try chatting with HuluBot to get the help you need. 

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Subscription status

Are you able to log in on Streamer.com, but not on any of your other devices? If so, there may be an issue with your account. 

You can check the status of your subscription by logging in to your online Account page. If you see a notification about your account (expired card, hold, etc.), you may need to update your payment method. Once your account is back in good standing you should be able to log in on all of your devices again. 

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Account activation

When you sign up for certain bundle packages you may need to activate your Streamer account before you can log in on our app and website. 

Click one of the options below to learn how to complete the account activation process: 

• The Disney Bundle
• Spotify Premium for Students + Streamer
• Streamer with Sprint Unlimited

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Home network

When you subscribe to one of our Live TV plans you’ll need to set your Home network. You can change your Home network up to four times in a 12-month period. Living room devices must be connected to this network when you use Streamer, but you can stream on-the-go using your mobile devices — just remember to check in at Home once every 30 days. 

Your ability to login and access Streamer may be affected if: 

• You’re trying to use a living room device away from Home
• You haven’t checked in on mobile in the past 30 days
• You’ve already used your last available Home network change

If one of the above scenarios applies, click the link to learn how to clear the error message.

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Other errors and loading issues

If you’re unable to bypass the login screen because of technical issues — like an unresponsive page or general error message — working through some basic troubleshooting steps may help. Try these:

• Clear your browser or app cache
• Force close Streamer
• Check for updates
• Reinstall the app
• Enable Location Services on your device and browser settings