Trouble processing payment

If you’re unable to submit your payment information, select a scenario below most relevant to you.

• I’m getting an error after submitting my payment information
• I’m unable to type in my card details
• I don’t see the option to update my payment method
• None of the above

I'm getting an error after submitting my payment information

The following are common reasons why you may see an error message after submitting your payment information:

• Invalid ZIP Code: The billing ZIP code you submit to Streamer doesn’t match the one your bank or card issuer has on file. 
• Invalid security code: The 3-digit security code on the back of your card (or 4 if you have an American Express) doesn’t match the one you’re submitting to Streamer.
• Invalid expiration date: Your payment method has expired or the expiration date you’re entering doesn’t match. 
• Not a U.S.-issued card: We require a credit or debit card issued by a U.S.-based bank or financial institution.
• Government-issued card: Government-issued cards are not accepted at this time. Please use an accepted form of payment.

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I’m unable to type in my card details

Before attempting to submit your information again, please try these recommendations:

• Clear your browser cache
• Open an incognito/private window
• Disable any extensions
• Use another supported browser

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I don’t see an option to update my payment method

If you’re not seeing the option to update your payment method, you’re likely billed by a third-party and will need to add/change your payment method through them. To confirm your billing party, go to your Streamer Account page and look for the Payment Information or Your Subscription section.

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Still having trouble?

If the scenarios above do not apply to you, please contact us for further support.