I’m having trouble opening the Streamer app

Are you having issues loading the Streamer app or website? Start by making sure you’re entering the correct login credentials. If you’re getting the error “Your login is invalid. Please try again,” refer to our login tips to resolve this issue.

If your login info is not the one causing you trouble, below are some of the most common symptoms of app load issues:

• Stuck on welcome screen
• Stuck on a black/blank screen
• A generic app load error (i.e. “Streamer was unable to start” or “We’re having trouble loading this right now”)

In any of these cases, please follow the steps in the order listed below. We recommend that you try loading Streamer again in between steps to check if the issue is resolved. If you don’t notice an improvement, move on to the next solution on the list:

1. Fully close the Streamer app: Start by fully exiting Streamer (and all other apps or programs running in the background), then try opening Streamer again.
2. Check your connection: Run a speed test on your device and compare your results with our recommendations. If the speeds fall short of our recommendations, there are steps you can take to help improve your connection.
3. Perform a power cycle: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
4. Test other apps or programs on your device: If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider for more information on how to improve your connection.
5. Check for app and system updates: To check for Streamer updates, visit your device’s app store. To check for system updates, visit your device’s settings menu.
6. Clear cache and data: You can typically clear cache/data via your device’s settings menu. This step removes temporary files to help free up needed space.
7. Deactivate/reactivate your device: Remove the device directly from your account page. Afterwards, reactivate your device and try launching Streamer again.
8. Uninstall/reinstall Streamer: On select devices, you can uninstall and reinstall the Streamer app to help alleviate any streaming issues.